Contact
Talk to a person.
We answer within one business day, Monday to Friday, 9am to 6pm Eastern. Write in your own words — there is no ticket form to fight.
Email us
support@shipwithsnap.co
Support
A label that will not print, a rate that looks wrong, a carrier problem, or anything about using the app.
Billing and refunds
Charges, receipts, carrier adjustments and voided labels.
Privacy
Access, correction or deletion of personal data, and questions about how we handle it.
Legal
Terms, acceptable use, law enforcement requests and anything else for the company's records.
Getting a fast answer
Include the tracking number
It lets us pull the carrier's own record of your package straight away.
Say what you expected
One line about what should have happened saves a round trip of questions.
Screenshots help
Especially for a rate that looked different from the charge.
Company
Snap3PL LLC
11034 Shady Trail, Dallas, TX, 75229
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